Ask this question to ChatGPT and the New AI Chat Humbly responds -
"ChatGPT is not a "Google killer." ChatGPT is a language model that is trained to generate human-like text based on a given prompt. It can be used for a variety of tasks such as text completion, text generation, and question answering, but it is not intended to replace search engines like Google."
Now, this ability to have conversations with emotions embedded into the question you ask the machine makes this New AI-Chat so much more real to another person without judgment.
The bigger question is whether any new innovation needs to be killed to make way to the future or can they coexist? Well "Yes"and "No" as it simply depends on the incumbents choice.
I want to look at it as this - Google needed to exist for ChatGPT to become this new sensation with over 1 million signups since its launch on Nov 30th.
Are Google and ChatGPT similar?
Even with this grand entry to signal the next big evolution in internet search, this conversational chatbot is distinctly different than Google, for now.
1. No scanning
It does not scan the internet for your inquiries, does not dish out nearby offers or GMB reviews ( Frankly, in my opinion GMBs so called customer-centric approach is a business killer). Still, the world has not seen any better! When a business is given a binary rating of 3.9 or 4.2, etc., it misses the nuance behind the crazy.
ChatGPT's conversational tone makes things seem more nuanced. You want to believe the racing has ended, and now we can be just nice to each other and ask a Question in a human language and be told about the pros and cons of your question.
Does Google have a Game Plan?
Google has been reluctant to release its version of ChatGPT, LaMDA, that has been underway for some time and is seemingly more intelligent than OpenAI's latest release. Perhaps Google wants to avoid disrupting its core search business model.
Recently, DeepMind, AI Subsidiary of Google, has launched Dramtron, to Co-write Scripts using Language models and advanced code.
If Google had all these in its pipeline but delayed the launch of these tools just so not to disrupt its business model, then it is a only a matter of time that ChatGPT or a similar tech can replace Google soon. It is upto Google to face the future.
Another area ChatGPT seems to make a business case is content generation, We have asked the AI Chat bot the Following Question
"write a blog post on future of bloggers with advent of ChatGPT"
The beautifully written content will instantly make you think that it is good and does the job, if not for Google crawler frowning upon AI-generated content.
ChatGPT's take on Zithara
In the end, we asked a question about Zithara!
We were glad ChatGPT was trained about Zithara. We were also were super thrilled reading the summary that ChatGPT wrote about Zithara.
"How can Zithara help customer engagement?"
Zithara is a customer engagement platform that helps businesses connect with their customers and improve customer satisfaction. It can be used to create personalized, automated customer journeys across multiple channels, including email, SMS, and social media.
One way in which Zithara can help with customer engagement is through the use of targeted marketing campaigns. The platform allows businesses to segment their customer base and create tailored campaigns for different groups of customers. This can increase the relevance and effectiveness of the messaging, leading to higher engagement rates.
Another way in which Zithara can help with customer engagement is by providing businesses with detailed customer insights. The platform can track customer interactions across multiple channels, providing businesses with a holistic view of their customer's behavior. This can help businesses to identify pain points and areas for improvement in their customer service.
Additionally, Zithara offers a range of tools that businesses can use to engage with their customers in real-time. For example, businesses can use the platform's live chat feature to provide instant support and assistance to customers.
In summary, Zithara is a unified platform with multiple features. It can help businesses increase customer engagement by providing them with the tools to create personalized, automated customer journeys, track customer interactions, and provide real-time support. By using these features, businesses can improve the customer experience and ultimately increase satisfaction.
And what happens with increased satisfaction? That's right - More referrals, Increase in customers, Better sales and Higher revenues.
Zithara also lets you automate entirely on WhatsApp. Everything from sending promotional campaigns to handling customer queries can be done on WhatsApp with the help of Zithara.