How to Boost Sales with WhatsApp Retargeting Campaigns

Re-targeting is a marketing technique that involves targeting ads to customers who have already shown an interest in a business's products or services. This can be especially effective when done through the WhatsApp Business API, which allows businesses to use the messaging platform as a channel for reaching and engaging customers.

What is WhatsApp Remarketing?

WhatsApp remarketing is the practice of using the WhatsApp Business API to reach and engage customers who have previously shown an interest in a business's products or services. This can be done through retargeting campaigns, which target ads to these customers to drive conversions.

How Does WhatsApp Re-targeting Work?

Re-targeting campaigns work by tracking users who visit a business's website or interact with their content in some way. This tracking is usually done through the use of cookies, which are small pieces of data that are stored in a user's web browser. When a user visits a website, a cookie is placed on their device, which can then be used to target ads to that user when they visit other websites.

With the WhatsApp Business API, businesses can create and manage retargeting campaigns that target ads to users who have interacted with their content on the platform. This can be done through the use of automated messages, quick replies, and other features provided by the WhatsApp Business API.

What is the WhatsApp Re-targeting Campaigns Feature?

WhatsApp provides a feature called Re-targeting Campaigns, which allows businesses to create and manage re-targeting campaigns on the platform using the WhatsApp Business API. This feature includes tools such as quick replies and automated messages, as well as analytics and reporting to help businesses track the effectiveness of their campaigns.

Is WhatsApp Retargeting Effective?

Retargeting is generally effective at driving conversions, and this is especially true when done through the WhatsApp Business API. By targeting ads to customers who have already shown an interest in a business's products or services, businesses can effectively reach and engage these customers and encourage them to make a purchase.

Combining Retargeting with Other Advertising Campaigns Can Help Increase Sales

Retargeting can be particularly effective when combined with other types of advertising campaigns, such as email marketing or social media advertising. By using a multi-channel approach, businesses can reach and engage customers across multiple platforms and increase the likelihood of driving conversions.

Why Use a WhatsApp Retargeting Campaign?

There are several benefits to using a WhatsApp retargeting campaign to boost sales:

• Personalized messaging: WhatsApp retargeting campaigns allow businesses to send personalized messages to customers using the WhatsApp Business API, which are more likely to be read and acted upon.
• Targeted reach: Retargeting campaigns allow businesses to reach and engage customers who have already shown an interest in their products or services, making them more likely to convert.
• High engagement: WhatsApp has a high level of engagement, making it an effective platform for retargeting campaigns when used through the WhatsApp Business API.
• Easy to use: WhatsApp provides a range of tools and features to help businesses create and manage their retargeting campaigns using the WhatsApp Business API, making it easy to get started.

How Zithara Can Help You with WhatsApp Retargeting

Zithara is a platform that provides businesses with the tools and support they need to effectively use the WhatsApp Business API for retargeting campaigns. With Zithara, businesses can:

• Easily set up and manage WhatsApp retargeting campaigns using the WhatsApp Business API. ​
• Segment and target customers based on their interests and behaviour.
• Use automated messaging and quick replies to engage with customers and drive conversions.
• Track the effectiveness of their campaigns through analytics and reporting.
• Get help and support from the Zithara team to ensure the success of their WhatsApp retargeting campaigns.

What to Include in a WhatsApp Retargeting Campaign

There are a few key elements to consider when creating a WhatsApp retargeting campaign:

• Personalization: Customize your messages to include the customer's name, their past purchases, or other relevant information to make the message feel more personal and targeted.
• Relevant content: Ensure that the content of your messages is relevant to the customer and their interests. This could include information about related products or services, special offers, or other relevant content.
• Clear call to action: Make it clear to the customer what action you want them to take, whether it's making a purchase, signing up for a newsletter, or something else.
• Segmentation: Segment your audience into different groups based on their interests and behaviour, and tailor your messages accordingly.

Tips to Consider as You Build Your WhatsApp Retargeting Campaign

Here are a few tips to keep in mind as you build your WhatsApp retargeting campaign:

• Test different approaches: Experiment with different messages, offers, and targeting to see what works best for your business.
• Use automation: Automated messaging and quick replies can help you save time and scale your efforts.
• Monitor your results: Use analytics and reporting to track the performance of your campaigns and make any necessary adjustments.
• Keep it personal: Personalization can go a long way in making your messages more effective.

WhatsApp Retargeting Template Examples

Here are a few example templates for WhatsApp retargeting campaigns:

Abandoned Cart Recovery

Hi [customer name],

We noticed that you left some items in your cart on our website. We wanted to check if you had any questions or needed help with your purchase. Let us know if there's anything we can do to assist you.

Best regards,
[Business name]

Win-Back Campaign

Hi [customer name],

We miss you! It's been a while since you shopped with us and we wanted to remind you of all the great products and services we have to offer. As a special offer, we're giving you [discount/promotion] to use on your next purchase. We hope to see you back on our site soon.

Best regards,
[Business name]

Reorder and Upsell

Hi [customer name],

We hope you're enjoying the [product] you purchased from us. We wanted to let you know about some similar products that you might be interested in. Check out these related items:

[Product 1]
[Product 2]
[Product 3]

To make it even more tempting, we're offering a special discount on your next purchase. Use code [discount code] at checkout to save.

Best regards,
[Business name]

Post-Purchase Engagement

Hi [customer name],

Thank you for your recent purchase from [Business name]. We hope you're enjoying your [product]. If you have any questions or need help with anything, please don't hesitate to reach out.

In the meantime, here are a few tips to help you get the most out of your new [product]:

[Product tip 1]
[Product tip 2]
[Product tip 3]

We value your feedback and would love to hear about your experience with us. Could you please take a few moments to fill out this short survey? Your input will help us improve our products and services.

Best regards,
[Business name]

In conclusion:

Using a WhatsApp retargeting campaign can be an effective way to boost sales and engage customers on the messaging platform. By using the WhatsApp Business API and a platform like Zithara, businesses can easily set up and manage their campaigns, reach and engage customers, and track their success. By including personalization, relevant content, and a clear call to action, and by segmenting their audience and testing different approaches, businesses can create highly effective WhatsApp retargeting campaigns that drive conversions.

Frequently Asked Questions

Q: How does WhatsApp retargeting work?
A: WhatsApp retargeting works by tracking users who visit a business's website or interact with its content in some way. This tracking is usually done through the use of cookies, which are small pieces of data that are stored in a user's web browser. When a user visits a website, a cookie is placed on their device, which can then be used to target ads to that user when they visit other websites. With the WhatsApp Business API, businesses can create and manage retargeting campaigns that target ads to users who have interacted with their content on the platform.

Q: How effective is WhatsApp retargeting?
A: Retargeting is generally effective at driving conversions, and this is especially true when done through the WhatsApp Business API. By targeting ads to customers who have already shown an interest in a business's products or services, businesses can effectively reach and engage these customers and encourage them to make a purchase.

Q: Can WhatsApp retargeting be combined with other advertising campaigns?
A: Yes, re-targeting can be particularly effective when combined with other types of advertising campaigns, such as email marketing or social media advertising. By using a multi-channel approach, businesses can reach and engage customers across multiple platforms and increase the likelihood of driving conversions.

Q: What should be included in a WhatsApp re-targeting campaign?
A: When creating a WhatsApp re-targeting campaign, businesses should include personalization, relevant content, a clear call to action, and segmentation. It's also important to test different approaches, use automation, and monitor results to ensure the success of the campaign.

Q: How can Zithara help with WhatsApp re-targeting?
A: Zithara is a platform that provides businesses with the tools and support they need to effectively use the WhatsApp Business API for re-targeting campaigns. With Zithara, businesses can easily set up and manage their WhatsApp re-targeting campaigns, segment and target customers, use automated messaging and quick replies, and track the effectiveness of their campaigns through analytics and reporting. The Zithara team is also available to provide help and support to ensure the success of the business's WhatsApp re-targeting efforts.

Q: Can I use WhatsApp re-targeting for all types of businesses?
A: Yes, WhatsApp re-targeting can be used by businesses of all sizes and types, including e-commerce, B2B, and local businesses. It is a powerful tool for businesses looking to reach and engage customers who have already shown an interest in their products or services.

Q: Is WhatsApp re-targeting only available through the WhatsApp Business API?
A: Currently, the WhatsApp Business API is the only way for businesses to create and manage re-targeting campaigns on WhatsApp. While individual users can send messages to one another on the platform, the Business API allows businesses to access advanced features and tools for messaging and automation.

Q: Can I use WhatsApp re-targeting in conjunction with other marketing channels?
A: Yes, WhatsApp re-targeting can be used alongside other marketing channels, such as email, social media, and paid advertising. By using a multi-channel approach, businesses can reach and engage customers on multiple platforms and increase their chances of driving conversions.

Q: Can I use WhatsApp re-targeting to target specific groups or segments of my audience?
A: Yes, WhatsApp re-targeting allows businesses to segment their audience and target specific groups with personalized messaging. By using customer data and analytics, businesses can create targeted campaigns that are more likely to be effective at driving conversions.

Q: How can I measure the success of my WhatsApp re-targeting campaign?
A: To measure the success of a WhatsApp re-targeting campaign, businesses can track metrics such as engagement rates, conversion rates, and customer lifetime value. These metrics can be tracked through the WhatsApp Business API, as well as through third-party analytics tools.

Q: Can I use WhatsApp re-targeting to recover abandoned carts?
A: Yes, WhatsApp re-targeting can be used to recover abandoned carts by targeting ads to users who have left items in their online shopping cart without completing the purchase. By providing personalized reminders, offers, and support, businesses can encourage these users to complete their purchases and increase their sales.

Q: Can I use WhatsApp re-targeting to increase repeat sales?
A: Yes, WhatsApp re-targeting can be used to increase repeat sales by targeting ads to customers who have already made a purchase from the business. By sending personalized messages and offers, businesses can encourage these customers to make additional purchases and build loyalty.

Q: Can I use WhatsApp re-targeting to engage customers post-purchase?
A: Yes, WhatsApp re-targeting can be used to engage customers post-purchase by sending personalized messages, such as order confirmation and shipping alerts, product usage tips, and customer satisfaction surveys. By building strong relationships with customers through post-purchase engagement, businesses can improve customer loyalty and retention.

Q: Can I use WhatsApp re-targeting to build 1:1 relationships with my customers?
A: Yes, WhatsApp re-targeting can be used to build 1:1 relationships with customers by sending personalized, targeted messages and offers. By using the WhatsApp Business API, businesses can create and manage campaigns that are tailored to individual customers, building stronger, more meaningful relationships over time.